Speed Up Your Life

 

FAQ'S : Power & Signal

My phone switches off automatically.
If your phone appears to have problems with power, the problem may be with the phone, the battery, or the charger. Before bringing your phone into a Speed Mobile Authorized Care Centre for inspection, please perform the following checks:
 Fully charge the battery according to the instructions presented in the user manual.
 Remove and re-insert the battery according to the instructions presented in the user manual.
 Check that you are using a Speed Mobile battery and charger compatible with your phone model. You can check compatibility from the Battery Compatibility Chart section and Charger Compatibility Chart.
If you have access to another battery and charger of the same type as yours, try substituting them to determine if the issue is with the phone, the battery, or the charger.
If you are unable to test your phone or it still won't power on, please bring it to the nearest Speed Mobile Care Center for inspection. You can find Speed Mobile Authorized Care Centre addresses from Contact us or help line numbers +91-22-25928000
My phone won't power on.
If your phone appears to have problems with power, the problem may be with the phone, the battery, or the charger.
 The first thing to try is to connect the phone to its charger. Connect the charger to a power source, wait for a few moments, and then try to turn the phone on.
If the phone still won't power on, please perform the following checks:
 Fully charge the battery according to the instructions presented in the user manual.
 Remove and re-insert the battery according to the instructions presented in the user manual.
 Check that you are using a Speed Mobile battery and charger compatible with your phone model. You can check compatibility from the Accessories section.
 If you have access to another battery and charger of the same type as yours, try substituting them to determine if the issue is with the phone, the battery, or the charger.
 
If you are unable to test your phone or it still won't power on, please bring it to the nearest Speed Mobile Care Center for inspection. You can find Speed Mobile Authorized Care Centre addresses from Contact us or help line numbers 00000000000 (toll free) or 0000000000.
My phone is displaying “Battery Low”.
If your phone appears to have problems retaining power, the problem may be with the phone, the battery, or the charger.
 Check that you are using an original Speed Mobile battery and charger compatible with your phone model. You can check compatible models from the Accessories section.
 If you have access to another battery and charger of the same type as yours, try substituting them to determine if the issue is with the phone, the battery, or the charger.
 Even high-quality batteries like Speed Mobile's will eventually lose power retention capacity. If it is time to replace your battery with a new one, be sure to purchase an original Speed Mobile battery from an authorized Speed Mobile dealer.
If you are unable to test your phone, charger, or battery or need further assistance, please bring them to a Speed Mobile Care Center for inspection. You can find Speed Mobile Authorized Care Centre addresses from Contact us or help line numbers +91-22-25928000.
My calls break up/are dropped.
Dropped calls or low sound quality during calls can result from low signal strength or momentary gaps in network coverage, either at your end or the other end of the connection.
In most cases, your operator or service provider is the best source of assistance with issues regarding signal strength.
 Signal strength is indicated by the signal indicators at the left side of the phone's display.
 These indicators move up as the strength of the signal increases and down as the signal decreases.
 To increase your phone's signal strength, try moving your phone slightly, or move towards a window if you're calling from inside a building.
If you continuously experience low signal strength in a certain area, it may be that network coverage is insufficient there. Your operator or service provider can provide you with more information on network coverage. If you believe that the problem may be with your phone instead of the network, please bring your phone to a Speed Mobile Authorized Care Centre for inspection. You can find Speed Mobile Authorized Care Centre addresses from (www.Speedmobile.in) or help line numbers +91-22-25928000.
Please try the following troubleshooting tips:
Ensure that you phone is “ON” and that there is sufficient signal strength.
 Signal strength is indicated by the signal indicators at the left side of the phone's display,
 These indicators move up as the strength of the signal increases and down as the signal decreases.
 To increase your phone's signal strength, try moving your phone slightly, or move towards a window if you're calling from inside a building.
If there is a headset attached to the phone, it will not ring through the speaker, only through the headset. Detach the headset and retest the phone to determine if that resolves the issue.
If the phone's profile is set as "Silent", "Flight", or any other profile where ringing is silenced, it will not ring. Change the profile to the "General" or "Standard" profile and retest. Instructions for checking and changing your profile are included in your user manual.
Ensure that a ring tone has been enabled and the volume is not too low. Instructions for adjusting volume and selecting a ring tone are included in your user manual.
If call divert is activated, your calls may be going straight to voice mail without your phone ringing. Instructions for activating and inactivating call divert are included in your user manual. For assistance with voice mail, please contact your operator or service provider.
If your phone still won't ring, please bring it to a Speed Mobile Care Centre for inspection. You can find Speed Mobile Authorized Care Centre addresses from Contact us or help line numbers +91-22-25928000.

 

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Support

Contact Info

    Speed Mobitech Co. Pvt. Ltd.
    114, Avior, Nirmal Galaxy,
    Near Johnson & Johnson, LBS Marg,
    Mulund (West), Mumbai - 400080.

    Email: info@speedmobilephones.in